We may need to cancel some or all the services to be supplied to you:
In the event of a force majeure as described below and/or if you do not pay us the price agreed in advance by the terms set out below or if you do not comply with these terms and conditions in any material way.
If you want to cancel your tour:
(a) If you cancel some or all portions of your booking the cancellation terms set out below will apply to all bookings:
1. Less than 30 days prior to date of arrival – 50%
2. Less than 14 days prior to date of arrival – 100%
(b) In the event that we will have incurred costs in addition to the cancellation charges stated above, in arranging the tour, and cancelling all or part of it at your request, the appropriate charges will be payable by you to reimburse us for all or part of the costs that we have incurred. Cotswolds Discovery Tours Ltd reserves the right to change the rates and any programme content due to circumstances beyond our control, whilst also reserving the right to substitute a facility of an equivalent, or higher, category, where necessary.
Except where otherwise expressly stated in these Terms, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under the Contract is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these Terms, “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, pandemics, quarantines, fire, dangers incident to transportation, or failures in public or private telecommunications networks and other situations which are outside our control.
The company is not liable in the event of mechanical breakdown while on tour and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party. A fee of £200.00 or the equivalent in local currencies for each carpet or seat burn. Sanitation fee is £250.00 or the equivalent in local currencies. Drug use is prohibited by law. All fines in respect of customer actions/inactions will be paid for by the customer.
The driver has the right to terminate service without refund (if there is blatant indiscretion/misbehaviour on the part of the client(s). Clients must wear seatbelts. Smoking is not permitted by law in workplaces (vehicles are considered workplaces). Overtime pay will apply after the first 60 minutes of prearranged time described on the run sheet unless otherwise agreed. We are not responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.).
We are not responsible for articles left in the vehicle or items damaged due to not being securely stored. Balances must be paid to the driver on the service date before the beginning of the service unless otherwise agreed. Vehicles cannot be loaded beyond seating capacity.
We are not responsible for passenger(s) arriving late to the airport which results in denied check in or boarding the aircraft.
Delays – (Departures) In the event of your departure being delayed on the day and it takes the service beyond 2 hours then we will give you the option at the time for us to provide additional coverage charged at £90 per hour or the equivalent in local currencies per hour. (Arrivals) In the event your flight being delayed more than two (2) hours then it is the responsibility of the passenger(s) and or booking agent to contact us on the number noted on the confirmation supplied at the time of booking to confirm if coverage is required (charged at £90 or the equivalent in local currencies per hour or part thereof from the arrival time of the flight.
Our total liability shall not exceed the total sum paid that we have charged for the booking.
Please ensure that all travellers are in possession of valid travel insurance. Passengers must bear all such losses or expenses for weather, acts of God, strikes, government actions, war, terrorism or other circumstances beyond our control. To guard against unforeseen circumstances, we recommend you purchase travel insurance.
As a consumer, you have legal rights in relation to services not carried out with reasonable care and skill. Nothing in these terms and conditions will affect these legal rights.
In the unlikely event that there is any problem with our services: please contact us and tell us as soon as reasonably possible; and please give us a reasonable opportunity to fix any problem.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we concluded these terms and conditions.
We only supply the services to you for your personal and private use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will use the personal information you provide to us to: provide the services; process your payment for such services; and inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us. We will not give your personal data to any other third party.